We're here to help. Most questions get a reply within 24 hours.
Tap the green paw button in the center of the bottom tab bar. Grant location permission when prompted (only asked when you start your first walk, never at launch). Your route renders live on the map. Tap the stop button to end the walk; you can then add a title or photo before saving.
Yes! TrackMyPaw is built for your whole pack. Add as many dogs as you like from your profile — each one gets its own photo, its own stats, and its own care and health records.
When you start a walk, you can pick whoever's coming along that day — one pup or the whole crew. The walk counts toward each dog you choose.
Walks require at least 10 seconds of movement and 10 meters of distance to save. If your walk fell below that, it won't be added to your journal. For longer walks that didn't save, make sure location permission is set to "While Using the App" or "Always" in iOS Settings → TrackMyPaw → Location.
It depends on the location permission you gave us. With Always, TrackMyPaw keeps recording while your phone is locked or while you switch to another app, and the blue location indicator at the top of iOS stays visible the whole time. With While Using the App, iOS stops the app the moment you lock the screen, so the route pauses until you come back — the walk screen tells you when this is the case, and you can change it in Settings → Privacy & Security → Location Services → TrackMyPaw. If you force-quit the app, tracking stops — but whatever you recorded up to that point is waiting the next time you open TrackMyPaw, ready to save to your Journal, so your progress isn't lost.
Open any saved walk from your Journal and tap Share. TrackMyPaw turns your route into a beautiful card you can save to your photos or post wherever you like — sharing is always your choice.
Free accounts can record 5 walks in total. All five record and save in full — the subscribe prompt appears only when you start a sixth walk, never in the middle of one or at the end of the fifth. TrackMyPaw Pro then unlocks unlimited walk recording. New subscribers get a 7-day free trial — you won't be charged until the trial ends, and you can cancel anytime before then at no cost. The journal, photos, care records, achievements, Places, and stats stay free even on the free tier.
Apple manages all subscriptions. Open the Settings app on your iPhone → tap your name at the top → Subscriptions → TrackMyPaw Pro → Cancel Subscription. If you cancel during the 7-day free trial, you won't be charged. After the trial, cancelling stops the renewal but your Pro access continues until the end of the current billing period.
Sign in with the same Apple ID you used for the original purchase, then in the app go to Profile → Restore Purchases.
No. TrackMyPaw has no leaderboard, no public profile, and no way for one user to find another — so there is nothing to report or block. Everything you keep in the app is yours alone. If you ever come across something in TrackMyPaw that concerns you, email us at trackmypaw.team@gmail.com and we read every message.
Yes. Open Profile → Delete Account, type "delete" to confirm, and your walks, photos, dog profiles, care and health records, saved places, and stats are permanently removed. If you have an active subscription, cancel it separately in Settings → Apple ID → Subscriptions, since Apple manages subscriptions independently of your TrackMyPaw account.
Yes — all of it. Your walk routes, photos, dogs, stats and saved places are strictly private to you, and no other user can see any of them. There is no leaderboard and no public profile. Your dogs' care and health records are private to your account too. We don't run ads, don't use analytics, and never sell your data or share it with advertisers. See our Privacy Policy for details.
Email us at trackmypaw.team@gmail.com. We read every message and usually reply within 24 hours.
When reporting a bug, please include: